4/12/16

Steam Marketplace and Authenticator: The End of Fast Steambucks

In the past, I had written a little about the decline of the Steam Sale as related (at least in part) to the availability of 'free money' (more of a working discount system) via the Steam Marketplace, where users of the service could sell digital tchotchkes for pennies or dollars (as market forces would dictate). Very low-priced games stopped appearing in sales, prizes stopped appearing, and discounts became pretty shallow, predictable, and unexciting. The high point of the 2011 Christmas Sale would never again be seen, and the blame is mostly on predatory users that couldn't leave a nice thing alone without trying to break it. This attitude, unsurprisingly, caused a lot of problems in the marketplace. Time passed. Inundated with security breaches, lost accounts, trading skullduggery, and service tickets, Valve decided to make their product's product marketplace more secure. Ok...

But it's so god damn annoying. Let me explain. I'll do my best. In the old days of Steam Marketplace, you logged into the service, checked your inventory, and listed an item at a value you set, and it was instantly put up for trade. If your price was a bit lower than the average asking price a bot would buy it almost as soon as you listed it, you would have your 6 cents or 15 cents or 10 dollars. You could trade immediately and use the money immediately - good for making quick money for a sale item when you didn't want to use your credit card. It was pretty simple. It worked. And I made almost a dozen dollars from it, which I used to buy several games, and I liked it. I didn't use it often, but every now and then I checked into the marketplace, and if I saw a good margin on an item I would sell it, and during sales I would buy a cheap game, get the cards, and make a tidy 1 cent profit or whatever, and realized that it didn't matter much. Basically the scheme worked because the gains made from trading went into your Steam Wallet as actual currency. I like to call it Steambucks.  [ I have used Steam for nearly 12 years and I have never put actual money into my Steam Wallet, because that's so insane that I can't understand why someone would do it. It's essentially a feature to give money to your kids, because no other sane person would take real money and let it sit on Steam. The crux of this problem is because accounts with Fat Steam Wallets were getting ganked like crazy. ]

As anybody who has even a remote understanding of the internet will understand: this simple and effective system turned into a huge problem and led to many unfortunate people getting ripped off and targeted by scammers and the whole fucking thing became such a nightmare for Valve that they introduced a phone app and multiple layers of security so that people would stop bothering them and stop (Valve hoped) being so goddamn stupid. Well that was all fine and good. You could use the mobile app or not, and trading went on as usual for a while.

The whole thing came to a head earlier this week? Last week? I don't trade much, but sometime in the last two months it became essentially mandatory to use the Steam Mobile App to authenticate the trade or else suffer a 15 day hold on any item you list. Plus you get boned if you delist an item (which you want to do if the market surges or collapses in order to get your value for it) by having your trading account frozen. All of this is because of hacked accounts and all of those are because people with little to no knowledge of the internet, computing, and basic online security got phished, scammed, and hacked and lost all their precious internet shit. Oh, and people who complained about legitimate trades and demanded returns. So much for the marketplace, and therefore Steambucks. I get it, Valve, but I want to belong to a different tier of uses: the ones who don't fuck up and who never gave you a problem, who didn't expect the world, and just wanted things to stay mostly the same.

The whole thing is dumb anyway, and it's more of an annoyance than anything, but the userbase has been up in arms about it. Pro and contra camps have created a 2000 page thread in the Steam discussions forums that is filled with seething rage and skunk-like defensiveness. Smells like millennial spirit. It's true that downloading one free app is a not a vast and cruel cost, in order to have normal access to your free money. It's true that Valve HAD to do something to protect the credulous and simpleminded and give pause to the over complaining elements of their userbase. Steam users got the solution they deserved. It still rankles me a bit.

I hate apps, and I hate having to register for additional services on top of a service that used to work. I hate having to verify a million things through email, too – it's not just apps. I also hate having to jump through hoops, and I hate when a simple and effective thing that works gets screwed up by people who are predatory and the people who always fall for shenanigans. I hate 'security features' because I keep my computing simple and anonymous for a reason - to be unnoticed, to go unmolested, and to not be bothered or have to bother anyone else. Simple. Never got hacked. I hated two factor security when Blizzard did it for their notoriously noobish, unworldly, immature, and credulous WoW userbase (the cutesy security video forced on everyone as the security features spilled over brought me to the realization that the company I had grown up with had been functionally dead for a while) and seeing Steam go the same way is just depressing. And so very, very annoying, and so very rigidly authoritarian.

Therefore, being forced to wait two weeks to sell an item I used to sell just as safely in two seconds, on a service where I've never caused problems or suffered them, is kind of a kick in the teeth. I used Steam for 12 years and never got hijacked. I never used the Steam Wallet because any sane and reasonable person saw that keeping 'real' money in it was a bad idea and did nothing to make purchases easier or safer. Now the whole thing is getting so complex that even I, a most casual and disengaged user, am actually slightly worried. I mean I knew that Valve could legally shut down and completely deny me any access to the products I've bought through Steam, but I never thought they'd become the type of company that would even think about the possibility. In a sense all these restrictions and half-steps and annoyances are a sign that Valve is being serious and trying its best, but I don't know. It doesn't put my mind at ease either. So I guess I'm selling everything in two weeks, taking the money, and forgetting that Steambucks were ever a thing. Goodbye to an OK era.

Well, Valve is allowed to protect itself from legal action and the Steambucks belonged to them from the start, so it's their call. It's just very disappointing to see it happen like this. Every company is trying so hard to get my phone number or sell me extra apps these days, and I sit here waiting until the day Facebook defriends me for not giving it up (or Google, etc) but Valve is my videogame dealer, and I thought we had an understanding that this was a no-phone arrangement, casual but secure, and that was the strength of it. The internet ruins all things, yea, even itself, and that is known and has been known...


... but still. Damn. Shaking my damn head... it seems there is nowhere to hide, and that indifference is the only thing separating me from insanity. But it seems even I am not immune to writing about the thing and responding to it. It's just another case of dumb people getting fucked by bad people, with the majority caught in the middle wondering sadly why these things never change, why you can't protect the digital dumbasses from the hard knocks everyone has to take. The whole thing is stupid, and it's stupid of me to step into it, but the annoyance and disgust need a way out. Thank you for reading, and good luck.