Yeah I'm done with your shit here, guys. I realize I sound like an angry idiot, but it has to be said...
Despite carefully designing pretty good peripherals, you decide to use the world's shittiest microswitches, from OMRON, with flimsiest metal contacts and springs I have ever seen, meaning that eventually, the user has to open up the mouse, tinker the little switch enclosures open, and then adjust the tiny metal plates that have become too weak to enable continuous contact, AKA 'click-dragging'. And eventually, after a couple of these procedures, the metal piece snaps off, and I find it was soldered onto the switch (despite older models of the same switch sliding in and out of a frame) and now the whole thing is broken, since I don't have an iron or anything (I'm not an electrical engineer or even a hobbyist) and that M-500 I was so happy to use (even though both the right and left buttons began to fail all the time), is a write-off because I'm not going to buy and solder new microswitches to replace the shitty, terrible ones you so casually throw into your mice. Oh and they're situated in such a finnicky little manner it's almost as if you expect them to work forever and people will never have to do home repairs on them. If you used your own products you would see differently. Fuck you very much.
After this heartbreak, I will never buy another Logitech mouse. I will return to bargain mice and terrible scroll wheels and bad ergonomics, and I will lament the 40 dollar mouse that lasted just a bit longer than two years when it is traveling to the dump with the rest of the garbage - compromised as it was by a tiny and central component. Months of annoyance and little procedures and really, they have no excuse because far shittier mice ($5-10 bargains) have lasted so much longer, with contacts that didn't fail until the actual plastic bits gave out... but sure, Logitech'll keep making pretty sweet, $40 dollar mice with 5 cent components, because quality means higher than average prices and worse than average components. It's not rocket science to test how many millions of times a microswitch can operate before failure, and it's simple logic (tech logic even) to ensure they can last – after all, nobody is paying that much for a mouse who is going to use it only casually.
While I'm at it, in an era of optical mice that use lasers instead of the ancient system of balls in a rolling enclosure, why have the mechanics of the switches not changed at all? I get that there is a bottom line... you know that's basically all that matters, come to think of it. Still I don't think most companies intentionally hamstring their products so blatantly... years of complaints and no specific response says plenty about your business.
People, if you use a mouse more than an hour a day, and you need it to be good, and you want it to last, just don't make it a Logitech and it should keep working for at least four years. Theirs was the first mouse I'd ever used where the buttons failed in such an annoying and prompt manner, only to precipitate such a discouraging incident where I am forced to play technician (this way it can be claimed that my actions caused the product to stop working as intended, disregarding the fact that the product no longer functioning as intended caused my actions). In fact just use the mouse you got with the that tower you bought in the mid-2000s, despite being basically free it will outlast a 'quality, ergonomically sound, easy to use' Logitech mouse. Or just get a used ball mouse out of the garbage dump - it'll probably still work and when you're done with it the little ball can be used as a projectile.
Most peripherals in the computer world are shit. The more they cost - the dumber the buyer. That seems to be the law all the big players operate by. You either buy really cheap things or really expensive things, and everything in the middle is a big risk... like the $40 Logitech M-500, which will stop clicking correctly long before your computer is obsolete, and which has probably the best scroll wheel of all time, which you can actually take out of the old mouse and, if you know enough or intend to learn, jury rig onto another mouse.
So ends the saga of the computer mouse.
We would like to talk to you and discuss your concerns. Could you please contact our support team at 646-454-3200 and reference incident number 140820-001565?
ReplyDeleteRegards,
Logitech Customer Care
I appreciate your response, but since I am running this blog anonymously I would not like to make real-world interactions a part of it if at all possible. Therefore I can voice my concerns here, if you'd like, and if not I wish you all the best (despite my discontinued patronage and irreverent tone of this blog). Here they are:
Delete1) Good product, hamstrung by bad microswitches. This is not an isolated incident, but what I can say is it was the only mouse I've ever used that began to malfunction before the end of 2 years' operation. The user shouldn't have to open up and 'fix' a peripheral in that time, unless it is used recklessly. I did spend an average of three hours each day using the mouse in question and the left button began to fail after 20 months.
2) My other concern would be that I had a faulty device. Not all components are made equally, and this is something I understand... in many ways it is a logical defect of consumerism that craftsmanship and attention to detail fall by the wayside as large volumes of product are necessary - perhaps you had no way of knowing that the manufacturer of the components in question failed to meet your specifications. In any case I would suggest doing some internal testing on future products focusing on the microswitch issues, and then holding your suppliers to account so that other customers don't feel burned in the future.
No hard feelings, but I'd sooner use a less comfortable/less efficient computer mouse that will last more than two years, as $20 dollars/year of semi-successful operation (for even a quality product) is not something an individual in my financial situation finds attractive in a product. As I no longer have the original receipt, and am in any case reporting my displeasure anonymously, I suppose this closes the matter. Thanks for your prompt interest in rectifying the situation.
Thank you for your reply. Please do contact us if you change your mind.
DeleteHELLO,
DeleteI BOUGHT AND BROUGHT ONE OF THESE HOME TODAY, BOUGHT IT AT FRIES, I CAN ALREADY TELL IT'S A VERY WELL DESIGNED PIECE OF ELECTRONICS AND THE PRICE WAS RIGHT, BUT YOU ASSHOLES OWE ME 7 HOURS OF MY L;IFE. AM I BEING IMPOLITE? WELL UNDER THE CIRCUMSTANCES I AM BEING TOO POLITE AND I WILL EXPLAIN, BUT RIGHT AWAY YOU ARE GOING TO SAY, HE'S ANOTHER ONE. RIGHT AFTER I PUT THE BATTERIES IN (AND i AM AN EXPERIENCED USER, I ALREADY HAD 2 HARMONY 300'S AND EXCEPT FOR DEVICE CAPACITY, I HAVE BEEN VERY PLEASED) I NOTICED THE DISPLAY WAS UNCHANGING AND COULDN'T FIGURE OUT WHY. WAS EVEN MAKING PLANS TO EXCHANGE IT FIRST THING IN THE MORNING. THEN 7 HOURS INTO LOOKING AT THE PROBLEM AND FOR A SOLUTION I REMOVED THE BATTERIES TO RESET THE UNIT, IT HAD ALREADY CRASHED MY COMPUTERS OPERATION OF MY HARMONY AND I HAD TO REBOOT THE COMPUTER OR IT WOULDN'T SYNC. WEHEN I REMOVED THE BATTERIES THAT IOS WHEN I NOTICED THE DISPLAY WAS APPARENTLY STILL ON AND THAT IS WHEN I DISCOVERED YOUR NON-TRANSPARENT STICKER ON THE DISPLAY LOOKING JUST LIKE THE DISPLAY SHOULD BUT WASN'T. I FOLLOWED YOUR QUICK START GUIDE, NO MENTION OF HAVING TO REMOVE A DISPLAY STICKER, I DOWNLOADED THE USER MANUAL WHICH WAS MISSING IN THE UNIT IN BOUGHT, READ IT, NO MENTION OF DISPLAY NOT WORKING REMOVE STICKER. WELL NOW YOU ASSHOLES KNOW YOU SET ME UP TO FAIL AND FUCK YOU ALL AT LOGITECH AND WHAT EVER FUCKING COMPANY YOU PAID TO MAKE IT!!!!!!! YEAH THE JOKE IS ON ME AND i AM GIVING RIGHT BACK TO YOU. WHAT IS THE PIECE OF SHITS NAME THAT SET ME UP TO FAIL?????? YES I AM GOING TO KEEP[ THE REMOTE, I ALSO HAVE A FEW OF YOUR TRACKBALLS, COMPUTER SPEAKERS AND SOME OTHER HARDWARE, BUT AS I SAID, FUCK YOU ALL AND IT A TINY FUCK YOU, FOR WASTING 7 HOURS OF MY TIME OUT OF YOUR NEGLECT OR SPITE YOU HAVE LOST A CUSTOMER PERMANENTLY, WHICH FOR YOU EXTREMELY STUPID MEANS FOREVER AND I WON;T USE YOUR SHIT EVER AGAIN IF I HAVE TO PURCHASE THAT SHIT. PLUS BY MONDAY YOU WILL FIND THIS MESSAGE POSTED ALL OVER FACEBOOK AND EVERY SOCIAL NETWORK I CAN FIND. YES I AM GOING TO LOSE YOU MANY MORE CUSTOMERS YOU STUPID FUCKING TIME WASTING, SHITTY ENGINEERING ASSHOLES. NOW MOST MANUFACTURERS USE A TRANSPARENT NOTICEABLE DISPLAY PROTECTION STICKER AND IF YOU FAIL TO REMOVE IT, EVERYTHING STILL WORKS, BUT ON THIS FRIDAY OF A HOLIDAY WEEKEND INSTEAD OF HEADING OUT OF TOWN TO PARTY, I FELT COMPELLED TO FIND OUT WHAT WAS WRONG, AND WRONG HAS A NAME, IT'S LOGITEC YOU
FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ReplyDeleteI would add only the design is good. Physical quality is crap in everything I've owned by these guys.
ReplyDeleteHarmony 880 remotes, Performance MX mice, I've had multiples of each. All overpriced & built to fail.
Really i got a lot of Logitech stuff and I too start to think they suck. They dont even have a clear fucking support email. They give u a fuckn "Contact us" link ant this redirects you to fucking solve your problem. IT SAYS CONTACT NO SOLVE PLZ!!!! then after you try to continue, most you can do is to write in their haunted forum... The best and only Logitech product i would buy again (propably 3 would last a lifetime) is the legendary, indestructable mx518.
ReplyDeleteBut unfortunately I can't :( they saw it is too perfect so they stoped selling it :P
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